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The R1Soft Righteous Continuous Data Protection (CDP) Software runs periodically and takes a "snapshot" of your home directory for each backup point. The R1Soft software keeps backup points so you can roll back website or application changes. We do not backup 'innodb' tables.
Note: R1Soft backups are not guaranteed, and are meant for your convenience only. Firewall issues, a hardware failure on a backup server, network problems or similar could potentially interfere with the backup system communicating with the individual servers. It's recommended that you make a periodic manual backup for safeguarding purposes.
To restore files using R1Soft Backup Retrieval:
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Log in to cPanel
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Navigate to the Files section, then click R1Soft Backup
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Click the file folder magnifying glass icon to the right of the recovery point you want to restore
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Navigate through your home directory by double-clicking on the file folder icons next to the folder names; navigate backward by using the Up button near the top
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Tick the checkbox next to the files and folders you want to restore
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Once you have finished your selection click the Restore Selected button to start the restore process
Note: any files not owned by you in your home directory cannot be restored by the plugin, like the 'access-logs' folder. This isn't usually a problem, but if you have a situation where your entire home directory was borked or trashed get in touch with us and we'll see what we can do to help!
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You will be asked to confirm that you are overwriting files that already exist as backup copies; if this isn't what you want to do click Cancel and either rename or move the existing files before attempting another restore
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A window will appear that allows you to monitor the process as it works; if there are any errors during the restore you can view them in the Files Restored tab
Note: if you close this window the process will continue, but you won't be able to get back to this screen to know WHEN the restore is complete.
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When the restore is complete you will see a 'Success: File restore completed successfully' message
If there are any issues with your restore process get in touch with us so we can alleviate any problems you're seeing.
Note: the R1Soft Backup Retrieval DOES contain MySQL databases but you will need to submit a support request or enter a live chat with one of our support ninjas to have your MySQL backup restored.
See also Accessing Your cPanel Account
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